1. Our Commitment
followed by the website
www.odrglobal.in. This policy forms part of the
detailed terms under which a user can use the services of the website and
may be modified from time to time which you are required to verify
Your use of the website is deemed as a consent for the
policies mentioned here in under which your personal information is
collected and processed by us.
3. Information Collected
(a) When you visit the website, no identifiable
personal information is collected by the server.
(b) Certain technical information such as the browser used by you, the
pages visited, IP adress etc., are automatically recorded by the server.
(c) When a user intends to use the service, information
about the user and other details required to conduct the dispute
resolution process are
exchanged through e-mail.
(d) During the time a dispute resolution process session is being conducted, the
session is recorded as part of the service.
(e) During the conduct of the dispute resolution process session, the software used for
conduct of the meeting collects certain information necessary to allow
access to the meeting session.
(f) The website uses a third party payment gateway for
collection of money and any information collected by them is subject to
service by the user.
5 . How the Information is used
i) Any information collected by the website is shared
within the Company on a need to know basis.
ii) Information collected may be shared with law enforcement agencies as
per the provisions of law prevailing in India.
iii) Information relevant for sub contractors if any, who are part of
the service are shared with them on a need to know basis.
iv) No information is shared with any marketing agencies. Information
may however be used for providing information about the services offered
by the website and its associate websites
6 . How the Information is Secured
i) The Company adopts reasonable security practices to
ensure security of the personal and sensitive personal information
collected from the user and to prevent unauthorized access, modification
ii) We have taken reasonable precautions to prevent any malicious codes
on the website. However users are requested to use discretion before
clicking on any hyper link on the website and ensure that they donot
represent any disguised misdirection or lead to any malicious sites.
iii) The company will periodically assess the risks around user
registration and passwords and based on the risks increase the security
measures and practices, especially around account lock outs, passwords,
and additional authentication mechanisms
7. Transfer of Information :
The personal information collected from the users is
not transferred to any agency unless such agency is also contractually
bound to follow adequate security standards as required under Indian
8. Retention of Information
Personal information collected from the users is
retained in a secure manner for a reasonable period as long as the
information is required to be retained as per the requirements under
Indian law. Information not in active use is archived or destroyed as
per the information security policy followed by ODR Global
9 . External Links
collected us while the user uses the website. The website may however
contain links to other websites. Such sites may have their own privacy
policies and users are required to peruse and take note of such
10. Grievance Redressal
Following is the grievance redressal officer who will
receive complaints if any and redress the grievance of users as per a
structured grievance redressal policy adopted by the website
E Mail: email@example.com
It is declared that this site follows the principles of Privacy
protection under Information Technology Act 2000 as amended from time to
time and where there is a conflict with any other international law or
guideline, the provisions of ITA 2000 shall prevail. In particular, this
site does not subject itself to the administrative jurisdiction of GDPR
(General Data Protection Regulation of European Union) and any data
subject who intends to be protected by GDPR and not ITA 2000 shall not
use any of the services of this site or its networked sites. Any claims
made under non-ITA 2000 statutes or regulations regarding privacy
protection or otherwise are unacceptable and may be deemed as
Addressing the Privacy Concerns during a Virtual
ODR Global has adopted as a Standard Procedure,
recording of the Virtual Sessions. In this connection, some have raised
a query if this is not a Privacy Concern particularly in the case of
It is possible to switch off the recording if the
parties donot want the recording. The presence of the registrar can also
be eliminated if need be.
However, we would like to place the opinion of
ODR Global here.
1. In the case of Arbitrations, one of the
reasons for challenge is an unfair conduct of the arbitration
process. This can be eliminated by the recording backed up by
Section 65B certification as proposed by ODRGlobal.
2.In the case of Mediation, the essence is
bringing about a resolution of dispute. Both parties are therefore
considered to be interested in resolution. In this respect, some
times, reflecting and reviewing what a person said during the
meeting, whether the other party misunderstood or not etc would be
useful. This is possible by a review of the recording. If necessary,
parties may agree that the recording will be retained by the ODR
Global only for a certain period and destroyed there after. It can
be retained in trust by ODR Global and made available only for
online browsing if required jointly by the parties without each
having a copy of their own.
In view of the concerns, the terms of engagement will
seek the permission of the parties to the recording and retention for a
specific period as well as whether it has to be shared in recorded
form with the parties etc.